Patient Rights & Responsibilities

As a patient of IVFAustralia, it is important that you are aware of your rights and responsibilities. Please read the following information and if you have any further questions or concerns, we encourage you to talk to a member of the IVFAustralia Team.IVFAustralia also publishes it’s Quality Policy, recognising the need to deliver services to patients, referring doctors and all other customers at a consistently high level of quality that reliably meets and exceeds their expectations.

What are my rights?

You have the right to:

  • access healthcare services and treatment that meets my needs
  • receive safe and high quality health care that meets national standards
  • be cared for in an environment that is safe and makes me feel safe
  • be treated with respect and dignity
  • have your culture, identity, beliefs and choices recognised and respected
  • ask questions and be involved in open and honest communication
  • make decisions with your healthcare provider, to the extent that you choose and am able to
  • include the people that you want in planning and decision-making
  • clear information about your condition, the possible benefits and risks of different tests and treatments, so I can give my informed consent
  • receive information about services, waiting times and costs
  • be given assistance, when you need it, to help you understand and use health information
  • access your health information
  • be told if something has gone wrong during your health care, how it happened, how it may affect you and what is being done to make care safe
  • have your personal privacy respected
  • privacy and confidentiality for your personal and health information, except where the law permits this to be disclosed
  • provide feedback or make a complaint about your care without it affecting the way you are treated
  • have your concerns addressed in a transparent and timely way
  • share your experience and participate to improve the quality of care and health services
  • be accompanied by a support person at most times
  • information about which staff are responsible for your care
  • seek a second opinion if you wish
  • access to an interpreter
  • refuse treatment and services offered to you
  • access to your health records according to the law, provided written consent is provided

What are my responsibilities?

All patients at IVFAustralia are responsible for their own behaviour and care.

It is important to:

  • inform everybody involved in your care of your expectations
  • tell staff if you have a problem
  • understand your treatment and ask questions if you are unsure
  • provide staff with accurate information about your health and your current treatment

It is important to:

  • read the patient information materials provided to you by IVFAustralia
  • inform IVFAustralia staff if your condition changes
  • follow your prescribed treatment
  • be considerate of staff and other patients
  • advise the Patient Liaison Administrators and IVFAustralia/Reproductive Services Nurses of your Day 1
  • attend your scheduled appointments, or inform staff if you need to change an appointment
  • make treatment payments to IVFAustralia, prior to commencing your treatment
  • ensure you have a current referral to your fertility specialist and provide a copy of this to IVFAustralia. Download our fertility referral form below.