Patient support

Friendly, compassionate support at every visit

It’s always good to see a familiar face and a cheerful smile when you come to your clinic. Our administrative team are your first point of contact, and will help you with any questions or concerns you have.

From the very beginning, we’ll help you understand the financial implications such as cycle costs and Medicare rebates. We’ll also make sure your referrals are up to date, and coordinate your appointments with doctors, nurses and counsellors.

The admin team are always available to answer any questions you have, so your IVF treatment can be as hassle-free and relaxed as possible. And they love nothing more than meeting your baby when everything has gone according to plan.

Some of our administrative staff in specific clinics also speak Cantonese, Italian and other second languages – please ask us if you’d feel more comfortable having that additional support.

Meet our Fertility Specialists.
Contact us for more information.
Watch our patient support in action in the Big Miracles documentary.